A friend of mine, Don Gardner, sent me a link about the importance of communicating the business impact of IT projects. The article says we IT people too often report the facts (e.g. we installed an e-mail server), rather than what that does for the business.

I liked the article, but I found it a challenge to apply to the projects I was working on at the time. Part of the challenge was that my projects hadn't been designed with business impact in mind. I was simply supposed to implement some bits of IT infrastructure.

Because of the complexity of IT we have to break our work into pieces. The pieces of work are very large in terms of technical complexity and cost, but vanishingly tiny in terms of their visible connection to business needs. We IT people get the connection, but it's not obvious to anyone else.